Our dedicated self-service platform provides our customers with a variety of resources. The knowledge base offers comprehensive product information, troubleshooting guides, and video tutorials for quick problem resolution.
The customer forum provides a place for sharing insights and solutions within our community, fostering peer support.
The self-service portal saves time, promotes self-sufficiency, and enhances the customer experience by enabling users to find answers and resources conveniently at their fingertips.

At Project PosiNega, our dedicated email support service offers our customers a convenient and efficient way to address their system issues or queries.
By simply sending an email, customers can quickly access our expert support team, ensuring prompt assistance and issue resolution.
The E-Mail support  service provides a direct line of communication, reducing downtime, increasing productivity, and enhancing the overall experience of our valued customers.

At Project PosiNega, our dedicated support phone line offers customers immediate and personalized assistance. With a simple phone call, customers can connect with our technical support team, who can provide real-time solutions to their system issues, answer questions, and offer guidance.

This direct and human-centered approach ensures that our customers receive the timely and tailored support they need, enhancing their overall experience and minimizing downtime.

Our remote, hands-on support provides customers with a highly efficient and effective approach to problem-solving. Our expert engineers can remotely access customers’ systems to diagnose and resolve issues in real-time, minimizing downtime and disruptions.

The remote assistance service streamlines troubleshooting, ensures rapid issue resolution, and allows our customers to focus on their core business activities with confidence in our responsive support.

The on-site support offers customers a personalized and hands-on approach to address complex system challenges. Our dedicated technicians will physically visit your location to diagnose and resolve issues, ensuring minimal disruption to your operations.

The on-site support service provides a prominent level of expertise and immediate assistance, fostering a sense of trust and reliability, and allowing our customers to maintain business continuity with peace of mind.

Our Ah Hoc service at Project PosiNega is designed to cater to customers who haven’t a service contract or have exhausted their service credits. This flexible, case-by-case intervention allows you to access our expert support on-demand, precisely when you need it.

Whether it’s resolving unexpected issues, seeking guidance, or receiving one-time assistance, our Ad Hoc service ensures that you can still benefit from our expertise and support, even without a long-term commitment.